TheCXGuru is a contact centre technology partner: training and certification on Genesys Cloud CX, Amazon Connect and Five9, plus CCaaS implementation, migration and delivery resources across those platforms and Talkdesk.https://www.thecxguru.com/enWed, 23 Sep 2026 21:13:37 GMThttps://www.thecxguru.com/what-a-ccaas-migration-actually-takes/https://www.thecxguru.com/what-a-ccaas-migration-actually-takes/Moving off a legacy platform is rarely the hard part. Here is the timeline, the phases, and where migrations actually go wrong.Wed, 23 Sep 2026 00:00:00 GMTGuidesImplementationMigrationCCaaSTheCXGuruhttps://www.thecxguru.com/genai-in-the-contact-center/https://www.thecxguru.com/genai-in-the-contact-center/Past the hype: the GenAI use cases that are working in CCaaS today, and the skills needed to build them.Thu, 05 Mar 2026 00:00:00 GMTAIAIGenAICCaaSTheCXGuruhttps://www.thecxguru.com/training-that-sticks/https://www.thecxguru.com/training-that-sticks/Recorded videos are cheap and forgettable. Here is what we have found makes CCaaS training translate into people who can do the job.Thu, 12 Feb 2026 00:00:00 GMTTrainingTrainingCareersTheCXGuruhttps://www.thecxguru.com/choosing-a-ccaas-platform/https://www.thecxguru.com/choosing-a-ccaas-platform/A practical comparison of the three platforms we train on — where each one fits, and what it means for the skills your team needs.Thu, 15 Jan 2026 00:00:00 GMTGuidesGenesys Cloud CXAmazon ConnectFive9TheCXGuru