Accessibility
Last Updated: September 28, 2025
At CXGuru Consulting India Private Limited (“CXGuru,” “theCXGuru,” “CXGuru Consulting”), we are committed to ensuring that our services, digital platforms, and training experiences are accessible to everyone, including people with disabilities.
We recognise the importance of inclusivity and accessibility in today’s digital-first world, and we strive to meet or exceed the standards defined by the Web Content Accessibility Guidelines (WCAG) 2.1, the Rights of Persons with Disabilities Act (India, 2016), and other global accessibility best practices.
1. Our Commitment to Accessibility
• Equal Access – We are committed to making sure all users, whether clients, candidates, or partners, can access our content and services.
• Digital Inclusion – Our website, learning platforms, and communication tools are designed to be usable by people with visual, auditory, cognitive, and mobility impairments.
• Continuous Improvement – Accessibility is not a one-time project; we continually audit, update, and enhance our systems for inclusivity.
2. Accessibility Standards We Follow
CXGuru works towards compliance with:
• WCAG 2.1 Level AA – Covering text alternatives, adaptable content, distinguishable visuals, and user-friendly navigation.
• India’s Rights of Persons with Disabilities (RPwD) Act, 2016 – Ensuring compliance with local legal obligations.
• GDPR and IT Rules – Ensuring privacy rights of all individuals, including those requiring assistive technologies.
3. Accessibility Features on Our Website & Platforms
• Keyboard Navigation – All pages and menus can be navigated without a mouse.
• Alt Text for Images – Descriptive text for visual content.
• Screen Reader Compatibility – Optimized for popular assistive screen readers.
• Color Contrast – High contrast between text and backgrounds for visibility.
• Scalable Fonts – Adjustable text sizes without loss of readability.
• Video Subtitles & Transcripts – Training videos include captions, and transcripts are available on request.
• Error Prevention – Clear error messages and input guidance for forms.
4. Accessibility in Our Services
Accessibility is not limited to our website — it extends across our offerings:
• Instructor-Led Training – Recorded and live sessions include captioning support, transcripts, and where possible, language customization.
• Consulting Engagements – We accommodate client-specific accessibility needs in communication, reporting, and platform deployment.
• Corporate Training & Staffing – Equal opportunity is given to candidates with disabilities, in line with diversity and inclusion policies.
• Recruitment & Resume Sharing – We encourage employers to adopt inclusive hiring practices and support candidates requiring accommodations.
5. Our Responsibilities
CXGuru takes proactive steps to ensure accessibility:
• Regular audits of website accessibility using tools and manual testing.
• Training for our staff and trainers on accessibility best practices.
• Partnering with vendors and technology providers who also comply with accessibility guidelines.
• Ensuring any third-party content we host (like embedded learning tools) also meets accessibility standards.
6. Your Role as a User
While we do everything to enhance accessibility, users also play a part:
• Keeping browsers, devices, and assistive tools updated for best performance.
• Informing us promptly if they face barriers so we can resolve them.
• Requesting accommodations (e.g., extended time on assignments, alternate formats for documents).
7. Reporting Accessibility Issues
We welcome feedback from users to improve our accessibility efforts. If you encounter any barrier in using our website, training portals, or services, please contact our Accessibility Team:
Accessibility Coordinator: Sonal Tiwari , Director. Email: sonal.tiwari@thecxguru.com
We aim to acknowledge accessibility issues within 48 hours and resolve them within 15 business days depending on complexity.
8. Continuous Improvement
Accessibility is an ongoing process at CXGuru. We regularly:
• Audit our digital platforms for WCAG compliance.
• Train staff in inclusive design and communication.
• Upgrade tools and technologies to meet evolving accessibility standards.
• Collaborate with accessibility experts and advocacy groups for feedback.
9. Legal Compliance & Limitations
While we strive for full compliance, some third-party content or integrations may not fully meet accessibility standards. In such cases:
• We commit to providing alternate solutions or workarounds.
• We disclaim liability for accessibility issues caused by third-party providers beyond our control.
This statement is made in good faith in compliance with global accessibility norms and Indian accessibility law.
10. Inclusivity Beyond Compliance
Accessibility for us is not just about meeting the law — it’s about empowering people.
We believe that:
• Inclusive design benefits everyone, not just people with disabilities.
• Accessibility fosters a stronger sense of belonging among clients, students, and employees.
• By committing to accessibility, we strengthen our mission of making learning and consulting truly global and barrier-free.
11. Contact – Accessibility Team
CXGuru Consulting India Pvt Ltd
📧 Email: accessibility@thecxguru.com | 📞 Phone: +91 77039 38028 | 🌐 Website: www.thecxguru.com