1. Terms of Service Agreement
2. Data Protection and Privacy
3. Procurement and Suppliers
4. Policies and Guidline
5. Trademark and Intellectual Property
1. Terms of Service Agreement
1.1 Introduction : Welcome to thecxguru.com. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our services.
1.2. Services Provided
We offer consultancy services in CCaaS, including skills development, corporate resources, and placement solutions for individuals and businesses.
1.3. User Obligations
You agree to use our services for lawful purposes and in a manner that does not infringe the rights of any third party.
1.4. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of thecxguru.com and is protected by copyright laws. Unauthorized use is prohibited.
1.5. Limitation of Liability
thecxguru.com shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.
1.6. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Your continued use of the website after changes indicates your acceptance of the new terms.
1.7. Governing Law
These terms shall be governed by and construed in accordance with the laws of Bangalore, Karnataka, India.
1.8. Contact Information
For any questions regarding these Terms of Service, please contact us at legal@thecxguru.com.
2. Data Protection and Privacy
2.1. Information Collection
We may collect personal information when you interact with thecxguru.com, including but not limited to your name, email address, phone number, and any other relevant details necessary for providing our services.
2.2. Use of Information
Your information may be used to:
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Provide and improve our services.
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Communicate with you regarding updates, promotions, and relevant information.
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Respond to your inquiries and support requests.
2.3. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
2.4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
2.5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.
2.6. Third-Party Disclosure
We do not sell or trade your personal information to third parties without your explicit consent, except as required by law or as necessary to provide our services.
2.7. Your Rights
You have the right to access, correct, or delete your personal information. You may also withdraw your consent to our processing of your data at any time.
2.8. International Data Transfers
If we transfer your personal information to a different country, we will ensure that adequate protections are in place to safeguard your data.
2.9. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
2.10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
2.11. Changes to This Policy
We may update this Data Protection and Privacy section periodically. Your continued use of the website indicates your acceptance of any changes.
3. Procurement and Suppliers
3.1. Supplier Selection
We select suppliers based on their ability to meet our quality standards, compliance with legal requirements, and alignment with our values, including ethical sourcing and sustainability.
3.2. Supplier Contracts
All suppliers must enter into formal contracts outlining the terms of service, performance expectations, and confidentiality obligations to protect sensitive information.
3.3. Quality Assurance
We conduct regular evaluations of our suppliers to ensure they maintain the required standards of quality and performance. This may include audits and assessments.
3.4. Compliance with Regulations
Suppliers are required to comply with all applicable laws and regulations related to their services, including but not limited to labor laws, environmental regulations, and data protection requirements.
3.5. Risk Management
We assess risks associated with our suppliers, including financial stability and operational risks, to ensure a reliable supply chain.
3.6. Ethical Standards
Suppliers are expected to adhere to ethical business practices, including fair labor practices, non-discrimination, and respect for human rights.
3.7. Communication and Collaboration
We maintain open lines of communication with our suppliers to address issues, provide feedback, and foster a collaborative relationship.
3.8. Supplier Training and Development
We may offer training and support to our suppliers to enhance their capabilities and ensure they meet our operational standards.
3.9. Performance Metrics
Supplier performance is monitored through established metrics, which may include delivery times, quality of products/services, and compliance with contractual obligations.
3.10. Termination of Supplier Relationships
We reserve the right to terminate relationships with suppliers that fail to meet our standards or violate the terms of their contracts.
3.11. Changes to Procurement Policy
We may update our procurement policies and supplier management practices periodically. Suppliers will be notified of any significant changes.
4. Policies and Guidline
4.1. Code of Conduct
All employees and stakeholders are expected to adhere to a code of conduct that promotes integrity, respect, and professionalism in all interactions.
4.2. Non-Discrimination Policy
We are committed to fostering an inclusive environment. Discrimination based on race, gender, age, religion, sexual orientation, or any other characteristic is strictly prohibited.
4.3. Confidentiality Policy
All employees must respect the confidentiality of sensitive information, including client data and proprietary business information. Breaches of confidentiality may result in disciplinary action.
4.4. Health and Safety Guidelines
We prioritize the health and safety of our employees and stakeholders. All personnel are required to follow safety protocols and report any hazards or incidents promptly.
4.5. Social Media Policy
Employees must use social media responsibly, representing the company accurately and respectfully. Guidelines for sharing company-related information online will be provided.
4.6. Remote Work Policy
Our remote work policy outlines expectations for employees working outside the office, including communication standards, availability, and productivity measures.
4.7. Conflict of Interest Policy
Employees must disclose any potential conflicts of interest that may arise in the course of their work. Failure to do so may lead to disciplinary measures.
4.8. Environmental Policy
We are committed to sustainability and minimizing our environmental impact. Employees are encouraged to adopt eco-friendly practices in their work and daily activities.
4.9. Data Protection Guidelines
All employees must adhere to data protection regulations and company policies regarding the handling, storage, and sharing of personal and sensitive information.
4.10. Compliance and Reporting
Employees are encouraged to report any violations of company policies or ethical standards. A clear reporting mechanism will be established to ensure concerns are addressed promptly.
4.11. Training and Development
We provide ongoing training to ensure that all employees understand and comply with our policies and guidelines. Regular updates will be communicated as policies evolve.
5. Trademark and Intellectual Property
5.1. Ownership of Intellectual Property
All content, designs, logos, trademarks, and other intellectual property displayed on thecxguru.com are owned by or licensed to us. Unauthorized use is strictly prohibited.
5.2. Trademark Usage
The trademarks and service marks of thecxguru.com may not be used without prior written permission. Any unauthorized use may result in legal action.
5.3. Copyright Protection
All original content on our website, including text, graphics, images, and software, is protected by copyright laws. Reproduction or distribution without our consent is prohibited.
5.4. Fair Use Policy
We acknowledge that limited use of copyrighted materials may be allowed under fair use principles. However, any such use must comply with applicable laws and guidelines.
5.5. Third-Party Intellectual Property
Any third-party trademarks or copyrighted materials referenced on our website are the property of their respective owners. We do not claim ownership of such materials.
5.6. Reporting Infringement
If you believe that your intellectual property rights have been infringed upon by any content on our website, please contact us with the relevant details for investigation.
5.7. License to Use Content
We grant users a limited, non-exclusive license to access and use our content for personal and non-commercial purposes, provided that no modifications are made to the content.
5.8. Modifications to Content
We reserve the right to modify, update, or remove any content on our website at our discretion, without prior notice.
5.9. Indemnification
Users agree to indemnify and hold harmless thecxguru.com from any claims, damages, or losses arising from their unauthorized use of our intellectual property.
5.10. Changes to Intellectual Property Policy
We may update this Trademark and Intellectual Property section periodically. Users will be notified of any significant changes.