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Privacy Policy

Last Updated: September 28, 2025

 

At CXGuru Consulting India Private Limited (“CXGuru,” “theCXGuru,” “CXGuru Consulting,” “we,” “our,” or “us”), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, training programs, consulting services, staffing solutions, resume-sharing services, and other offerings.

 

By using our Services, you consent to the practices described in this Privacy Policy.

 

1. Scope

 

This Privacy Policy applies to:

 

  • Individuals enrolling in instructor-led training (Genesys, Amazon Connect, AI, IT, BPO, CCaaS, CRM).

  • Corporate clients engaging us for training, consulting, staffing, and deployment services.

  • Job seekers and candidates using our resume-sharing and placement support.

  • Visitors to our website, digital platforms, or communication channels.

 

2. Information We Collect

 

We may collect the following categories of information:

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  1. Personal Information

    • Name, email address, phone number, residential or office address.

    • Date of birth, gender, nationality (if required for staffing or compliance).

  2. Professional Information

    • Resume details (educational qualifications, employment history, certifications, skills).

    • Company details when provided by corporate clients.

  3. Financial & Transaction Data

    • Payment details (through secure payment gateways).

    • Invoices, GST numbers, and related tax details (where applicable).

  4. Technical Information

    • IP address, device details, browser type, operating system.

    • Cookies and tracking technologies for site usage analytics.

  5. Communication Data

    • Records of emails, chats, support requests, and feedback shared with us.

 

3. How We Use Your Information

 

CXGuru uses your data for the following purposes:

 

  • Service Delivery – To provide training, consulting, staffing, and deployment services.

  • Enrollment & Certification – To register candidates, issue confirmations, and maintain records.

  • Staffing & Resume Sharing – To connect candidates with potential employers (with prior consent).

  • Customer Support – To respond to queries, complaints, and support tickets.

  • Payment Processing – To manage billing, refunds, and tax compliance.

  • Marketing & Communication – To share updates about new programs, offers, and newsletters (with opt-out option).

  • Compliance & Legal – To comply with applicable laws, regulations, and contractual obligations.

 

4. Sharing & Disclosure of Information

 

We do not sell or rent your data. However, we may share information in the following circumstances:

 

  • With Employers & Partners – Resume details and professional data may be shared with potential employers, staffing clients, or partners only with candidate consent.

  • Third-Party Vendors – Technology providers (CRM systems, cloud hosting, learning management systems) may process limited data on our behalf.

  • Legal & Regulatory Requirements – Data may be disclosed if required by law, government authorities, or court orders.

  • Business Transfers – In case of merger, acquisition, or restructuring, user data may be transferred as part of assets.

 

5. Data Retention

 

  • Personal data is retained only as long as necessary to fulfill the purposes outlined above.

  • Training-related data is typically retained for 12–24 months after completion.

  • Resume and staffing records are retained until placement closure or candidate request for deletion.

  • Financial transaction records are retained as per Indian tax and compliance laws.

 

6. Cookies & Tracking Technologies

 

  • Our website uses cookies, analytics tools, and tracking pixels to improve user experience.

  • Cookies may track pages visited, session duration, and navigation patterns.

  • You may disable cookies via browser settings, though some site features may not function optimally.

 

7. User Rights

 

In line with GDPR principles and India’s IT Rules, you have the following rights:

 

  • Right to Access – Request a copy of your personal data we hold.

  • Right to Rectification – Correct inaccuracies in your personal information.

  • Right to Erasure – Request deletion of your data, subject to legal and contractual obligations.

  • Right to Restrict Processing – Limit how we use your information.

  • Right to Data Portability – Request transfer of your data in a structured format.

  • Right to Withdraw Consent – Opt out of marketing communications at any time.

 

To exercise these rights, contact us at privacy@thecxguru.com.

 

8. Security Measures

 

We implement appropriate technical and organisational safeguards, including:

 

  • Encryption of data during transmission.

  • Restricted employee access to sensitive information.

  • Regular audits and monitoring of IT systems.

  • Compliance with ISO/IEC 27001 best practices (where applicable).

 

Despite best efforts, no method of transmission over the internet is 100% secure. CXGuru cannot guarantee absolute security of data.

 

9. International Data Transfers

 

  • CXGuru may process or transfer personal data outside India, particularly when working with multinational partners or cloud providers.

  • In such cases, data protection measures aligned with GDPR and international standards will be applied.

 

10. Grievance Redressal

 

In compliance with Indian IT Rules, CXGuru designates a Grievance Redressal Officer:

 

Grievance Officer: Priyanka Gupta, Director

📧 Email: grievance@thecxguru.com  | 📞 Phone: +91 77039 38028

 

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

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