Corporate Services

Amazon Connect Mastery: Empower your team to effectively deploy, configure, and manage Amazon Connect, the leader in cloud contact center solutions.

AI Integration: Learn how to integrate Amazon Lex and Polly to build intelligent chatbots and voicebots for automated customer service.

Advanced Cloud Solutions: Train your team to scale your contact center efficiently with AWS cloud services while maintaining a secure and compliant environment.

Platform Proficiency: Provide your team with the skills to leverage Five9’s omnichannel routing, IVR configurations, and CRM integrations for seamless customer interactions.

Predictive Dialers & Automation: Train agents to work with Five9’s advanced predictive dialing and automated features to improve call efficiency and agent productivity.

Performance Metrics & Analytics: Enable your team to analyze real-time data, track key performance indicators (KPIs), and optimize agent performance through Five9's powerful reporting tools.

Complete Cloud Setup: Equip your employees with the ability to fully set up and manage Genesys Cloud CX, ensuring smooth customer interactions across multiple channels.

Omnichannel Expertise: Your team will be proficient in managing interactions across voice, chat, email, social media, and more, from a single platform.

Performance Optimization: Learn how to measure and optimize customer service operations using Genesys’ reporting and analytics tools to boost overall service levels and agent productivity.

AI-Powered Conversational Agents: Train your team to integrate Google Dialogflow with your contact center to build intelligent, natural language processing (NLP) chatbots and voicebots.

Omnichannel Chatbots: Enable your agents to create bots that handle customer interactions across multiple channels, including voice, chat, and social media, providing seamless automated support.

Dialogflow Integration with Contact Center: Learn how to seamlessly integrate Dialogflow with platforms like AWS, Genesys Cloud CX, and Five9 to automate workflows and reduce operational costs while maintaining high-quality customer service.

Custom AI Models: Guide your team in training custom machine learning models within Dialogflow to enhance bot accuracy and functionality, providing more personalized responses to customers.

we provide specialized staffing and resourcing solutions across all leading CCaaS platforms. Our goal is to help enterprises, partners, and system integrators find the right talent quickly, whether for short-term projects, full-time placements, or freelance engagements.

🔑 What We Offer
• Skilled Talent Pool – Certified professionals in Genesys Cloud, Amazon Connect, Five9, NICE, Avaya, and other leading CCaaS platforms.
• Flexible Engagements – Full-time hiring, contract staffing, staff augmentation, or project-based resourcing.
• Global Coverage – Resources available remotely and onsite to support projects worldwide.
• End-to-End Support – From requirement gathering, screening, interviews, onboarding to post-placement follow-up.
• Quick Turnaround – Access to a ready database of trained & experienced CX professionals.