CCaaS AI Agent BOT Program 2025
✅ 4-Week Online Immersive Program
✅ Hands-On AI Bot Building
✅ Industry-Recognized Certification
✅ Placement Assistance
Program Overview
CXGURU’s Agentic AI bot designing and Building AI Programme and online course has been developed specifically to help meet this demand, delivering the right mix of strategic and practical insights for a variety of technical CCaaS professionals. Over the course of four weeks, you will learn a Bot framework for analyzing the various stages of CCaaS AI product and solution design, and the specific organizational and technical requirements involved while building them in your Cloud contact center solutions. You will also gain an understanding of various AI Agents and industry applications of AI tools in contact center world. This program culminates in a capstone learning whereby you will develop a design for how to build an AI based bot application on platform of your choice.
This immersive CXGuru curriculum, featuring leading- edge content from world-renowned Contact center experts, will broaden your knowledge of AI-based contact center solutions and equip you to drive successful implementation of AI and ML technologies in your organization when building contact center applications.
Services Offered by CXGuru
CXGuru delivers specialized AI and CCaaS-focused training, consulting, and career advancement solutions. Our programs combine hands-on experience, industry insights, and real-world project work to help professionals and organizations implement AI-powered contact center innovations effectively and confidently.
Learning and Trainings
We offer immersive online and instructor-led training programs focused on Agentic AI, CCaaS integrations, and AI bot development. Designed by industry experts, these courses provide practical, project-based learning to ensure participants can confidently apply AI and automation skills in real-world contact center environments.
Consulting and Implementation
Our consulting team helps organizations design, implement, and optimize AI-powered contact center solutions. From assessing business requirements to integrating AI bots, NLP tools, and automation workflows, we ensure scalable, compliant, and ROI-driven deployments tailored to your unique operational needs.
Placement assistance
CXGuru supports learners in taking their next career step with tailored placement assistance. We connect graduates with our global network of employers in contact center technology, AI integration, and consulting, helping them secure roles aligned with their skills and career goals.
Who is this program for ?
This 4-week program is ideal for you if you are an experienced technology professional with contact center background who wants to enhance understanding of AI technology fundamentals and tools and explore various design processes involved in AI-based contact center projects. Knowledge of AWS, Genesys, NICE CXOne, Five9, Salesforce Agent force, Zendesk AI Agent is beneficial, along with basic API integration experience.
Technical manager and teach lead
Contact Center Technolgy Professional
Technolgy Consultant & Analyst
AI Driven Fresh Grads
Resources and Applications in the Contact Center Industry
Generative Pre-trained Agentic modules
Get an introduction to the most sophisticated AI Agent solutions in contact center industry of our time powered by leading contact center enterprise grade product and market leaders
Generative LLMs and Integrations
Observe and learn how LLMs and deep AI integration architecture can be used to help organizations build trusted AI based Human focused AX, BX, CX and DX
Voice Bot, Chat Bot or Digital Autonomous bot
Analyze the industry use cases that applies artificial intelligence to contact centers and innovate the way customer services are currently delivered.
Human-Computer Interaction (HCI)
Explore a real-world application where AI assists in the development or improvement of a Human- Computer Interaction Interface.
Key Takeaways
Build Market-Ready AI & GenAI Skills:
Human–Computer Interaction (HCI), Not Just CTI
Categorize Machine Learning Algorithms
Orchestrate “Superminds” (People + Machines)
Differentiate Neural Network Families
Predict AI Opportunities in Digital Processes
Evaluate the AI Design Lifecycle (Four Stages)
Build a Business Case for an AI Application
Upon successful completion of the 4-week Agentic AI for Contact Centers program by TheCXGuru, you will earn a Certificate of Completion and 20.0 Continuing Education Units (CEUs).
Grading: This program is pass/fail. To pass and receive your certificate, you must achieve a minimum overall score of 75% across assessments and the capstone.
Issuance: After verification, your verified digital certificate will be emailed at no additional cost to the address used at registration and will display the name you registered with.
Certificate
