About
Launchpad is your first step into the Genesys Cloud CX ecosystem. Designed for beginners, this program introduces you to the fundamentals of cloud contact center operations, including platform navigation, user management, basic configuration, and essential terminology. You’ll gain an understanding of key features such as queues, routing basics, and agent tools. Through guided demonstrations and hands-on labs, you’ll learn how to set up your environment, configure simple flows, and manage day-to-day contact center activities. This program builds the foundation needed to progress into advanced capabilities while giving you the confidence to operate within Genesys Cloud CX from day one.
You can also join this program via the mobile app. Go to the app
Overview
Price
Group Discussion
This program is connected to a group. You’ll be added once you join the program.