Kickstart Your Career in CCaaS CX with Expert-Led Training
Program Overview
CXGuru CCaaS Upskilling Programme has been designed to prepare the next generation of CX professionals, IT engineers, and enterprises for the fast-growing contact center technology ecosystem.
This four-week immersive training blends core platform knowledge with real-world implementation skills, enabling you to master leading CCaaS platforms like Genesys Cloud CX and Amazon Connect.
What You’ll Learn
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CCaaS Foundations – cloud contact center architecture, telephony basics, routing, and workforce engagement.
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Genesys Cloud CX & Amazon Connect – hands-on configuration, queue setup, call flows, IVR, digital channels, and integrations.
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CRM & AI Integrations – connect CCaaS platforms with CRMs, analytics tools, and AI assistants for smarter customer interactions.
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Implementation Best Practices – governance, security, compliance, and scalability in global contact center environments.
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Capstone Project – design and configure a complete cloud contact center solution on a platform of your choice.
Services Offered by CXGuru
CXGuru delivers specialized AI and CCaaS-focused training, consulting, and career advancement solutions. Our programs combine hands-on experience, industry insights, and real-world project work to help professionals and organizations implement AI-powered contact center innovations effectively and confidently.
Learning and Trainings
We offer immersive online and instructor-led training programs focused on Agentic AI, CCaaS integrations, and AI bot development. Designed by industry experts, these courses provide practical, project-based learning to ensure participants can confidently apply AI and automation skills in real-world contact center environments.
Consulting and Implementation
Our consulting team helps organizations design, implement, and optimize AI-powered contact center solutions. From assessing business requirements to integrating AI bots, NLP tools, and automation workflows, we ensure scalable, compliant, and ROI-driven deployments tailored to your unique operational needs.
Placement assistance
CXGuru supports learners in taking their next career step with tailored placement assistance. We connect graduates with our global network of employers in contact center technology, AI integration, and consulting, helping them secure roles aligned with their skills and career goals.
Who is this program for ?
This 4-week program is ideal for you if you are an experienced technology professional with contact center background who wants to enhance understanding of AI technology fundamentals and tools and explore various design processes involved in AI-based contact center projects. Knowledge of AWS, Genesys, NICE CXOne, Five9, Salesforce Agent force, Zendesk AI Agent is beneficial, along with basic API integration experience.
Technical manager and teach lead
Contact Center Technolgy Professional
Technolgy Consultant & Analyst
AI Driven Fresh Grads
Resources and Applications in the Contact Center Industry
Generative Pre-trained Agentic modules
Get an introduction to the most sophisticated AI Agent solutions in contact center industry of our time powered by leading contact center enterprise grade product and market leaders
Generative LLMs and Integrations
Observe and learn how LLMs and deep AI integration architecture can be used to help organizations build trusted AI based Human focused AX, BX, CX and DX
Voice Bot, Chat Bot or Digital Autonomous bot
Analyze the industry use cases that applies artificial intelligence to contact centers and innovate the way customer services are currently delivered.
Human-Computer Interaction (HCI)
Explore a real-world application where AI assists in the development or improvement of a Human- Computer Interaction Interface.
Key Takeaways
Build Market-Ready AI & GenAI Skills:
Human–Computer Interaction (HCI), Not Just CTI
Categorize Machine Learning Algorithms
Orchestrate “Superminds” (People + Machines)
Differentiate Neural Network Families
Predict AI Opportunities in Digital Processes
Evaluate the AI Design Lifecycle (Four Stages)
Build a Business Case for an AI Application
Upon successful completion of the 4-week Agentic AI for Contact Centers program by TheCXGuru, you will earn a Certificate of Completion and 20.0 Continuing Education Units (CEUs).
Grading: This program is pass/fail. To pass and receive your certificate, you must achieve a minimum overall score of 75% across assessments and the capstone.
Issuance: After verification, your verified digital certificate will be emailed at no additional cost to the address used at registration and will display the name you registered with.
Certificate
