Who we are
A contact centre technology partner, not just a training provider
TheCXGuru helps organisations adopt, run and get value from cloud contact centre platforms. We train individuals and teams. For implementation, migration and delivery resources, we work across Genesys Cloud CX, Amazon Connect, Five9, Talkdesk and Google Customer Engagement Suite.
What we do
Three capabilities, one team
Training & certification
Instructor-led and online programmes for individuals, teams and students, with assessment, certification and placement support.
Implementation & migration
New CCaaS deployments and migrations from legacy platforms — design, build, testing, cutover and hypercare.
Resource augmentation
Experienced CCaaS architects, developers, administrators and analysts, delivered remotely from India for clients worldwide.
Our guiding principles
The standards we hold ourselves to on every engagement and with every learner.
- 1
Expertise
Practitioners who implement and operate these platforms, not generalists.
- 2
Accountability
We own outcomes — for clients and for learners.
- 3
Innovation
We keep pace with how CCaaS platforms and applied AI evolve.
- 4
Commitment
We stay with an engagement through stabilisation, and with learners into placement.
- 5
Passion
Customer experience technology is the work we choose to do.
Mission
Close the CCaaS capability gap
For individuals
The skills and certification to build a career in contact centre technology.
For organisations
A partner to implement, migrate and run CCaaS platforms — and the people to deliver.
For the industry
A larger, better-prepared pool of CCaaS practitioners.
How we are set up
CXGuru Consulting India Pvt Ltd
Registered in India, headquartered in Bengaluru, Karnataka.
Global delivery
Remote delivery for clients across the globe, on-site where an engagement requires it.
Practitioner-led
The people who train also implement and deliver, so the guidance is current.
Platform-focused
Deep specialisation, not shallow coverage: four CCaaS platforms for implementation and delivery, three of them (Genesys Cloud CX, Amazon Connect, Five9) for structured training.
Compliance-minded
Data protection, accessibility and governance built into how we work.
Long-term relationships
Most clients return for the next platform, cohort or programme.
Work with us
Whether you need training, an implementation partner or delivery capacity, start with a conversation.