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Disclaimers

Last updated: September 28, 2025

At CXGuru Consulting India Private Limited (“CXGuru,” “theCXGuru,” “CXGuru Consulting,” “we,” “our,” or “us”), transparency is at the heart of our business practices. This Disclaimers page is designed to inform our clients, partners, candidates, and visitors about the limitations of our liability, the nature of the information we provide, and the roles of third parties with whom we collaborate. By using our website, training programs, consulting services, staffing solutions, and other offerings, you acknowledge and agree to these Disclaimers.

1. Purpose of this Disclaimer

The purpose of this document is to:

  • Ensure clarity and openness in how we operate our Services.
  • Set realistic expectations regarding training, consulting, and staffing outcomes.
  • Clarify our relationship with third-party service providers and partners.
  • Limit liability for circumstances beyond our direct control.

2. Accuracy of Information

We strive to maintain accurate, up-to-date, and reliable information across our website, course materials, brochures, and communication channels. However:

  • CXGuru makes no warranty that all information provided is free from errors, omissions, or inaccuracies.
  • Technology and platforms such as Genesys Cloud CX, Amazon Connect, CRM systems, and AI tools evolve frequently; therefore, course content may be updated without prior notice.
  • Clients and candidates are advised to verify technical specifications, compliance needs, and business requirements before making decisions based solely on our content.

3. No Job Guarantee Disclaimer

  • Our instructor-led training programs, resume-sharing services, and staffing support are designed to enhance employability and skills.
  • CXGuru does not guarantee job placement or employment. Placement outcomes depend on candidate performance, employer requirements, and market conditions.
  • We facilitate introductions and resume sharing but are not liable if an employer chooses not to hire.

4. Third-Party Partners & Service Providers

Our Services often involve collaboration with third-party providers, including:

  • Genesys, Amazon Connect, CRM platforms, AI tools, and cloud services.
  • Staffing partners and corporate clients for candidate placements.
  • Consulting alliances where we work as integrators or on behalf of partners.

Please note:

  • CXGuru is not responsible for downtime, data loss, or disruptions caused by third-party platforms.
  • Users are bound by the terms, licenses, and privacy policies of these third-party providers.
  • While we carefully choose partners, we cannot control their practices or guarantee their performance.

Trademarks and logos

Genesys, Genesys Cloud CX, Amazon Connect, Amazon Web Services (AWS), Five9, Talkdesk, and all other product names, logos, and brands referenced or displayed on this website are the property of their respective owners. All company, product, and service names are used for identification purposes only.

CXGuru is an independent training and services provider. Use of these names, trademarks, and logos does not imply any affiliation with, sponsorship by, partnership with, or endorsement by the trademark owners, unless such a relationship is explicitly stated in writing. Where we display a vendor logo, it is to indicate the platform to which a course or service relates, not to represent an official partnership.

If you are a trademark owner and believe your mark has been used incorrectly on this site, contact [email protected] and we will address it promptly.

5. Training & Certification Disclaimer

  • CXGuru provides skill-based training and knowledge enhancement programs.
  • Unless explicitly stated, CXGuru does not issue industry-standard certifications (e.g., vendor-certified credentials).
  • Certifications, if provided, are recognized only within the context mentioned (CXGuru-issued or partner-issued).

6. Financial & Investment Disclosure

  • CXGuru is a training and consulting company, not a financial advisory firm.
  • Any financial examples, cost-benefit analyses, or ROI models shared during consulting engagements are for illustrative purposes only.
  • We do not provide investment, tax, or legal advice. Clients must consult their own advisors for such matters.

7. Technology & Platform Dependency

Our Services rely on digital platforms, cloud infrastructure, and internet availability. Accordingly:

  • We are not liable for service interruptions caused by internet outages, power failures, or force majeure events.
  • Access to training recordings is time-limited, view-only, and subject to platform stability.
  • Clients must maintain their own IT infrastructure to ensure compatibility with CXGuru’s training and consulting services.

8. Limitation of Warranties

To the fullest extent permitted by law:

  • CXGuru disclaims all warranties, express or implied, relating to accuracy, completeness, or fitness of information for a specific purpose.
  • We do not warrant uninterrupted access to our website, training sessions, or consulting deliverables.
  • Any reliance you place on our materials is strictly at your own risk.

9. Risk Disclosure

Engaging in technology-based training, consulting, or staffing carries certain risks:

  • Rapidly changing AI, CRM, and CCaaS technologies may affect course relevance.
  • Staffing engagements are subject to project changes, client needs, and external factors.
  • Resume-sharing services may involve exposure of personal data (with candidate consent).

10. Regulatory & Compliance Disclosure

  • CXGuru complies with the applicable Indian IT Act, 2000, Consumer Protection Act, 2019, labor laws, and relevant data protection rules.
  • For clients in the European Union, we align with GDPR principles.
  • Clients are responsible for ensuring their own compliance with local laws when using our Services.

11. Updates & Amendments

CXGuru reserves the right to update these Disclaimers at any time to reflect:

  • Changes in services or scope,
  • Legal or regulatory requirements, or
  • Partnerships with third-party providers.

The most current version will always be available on our website. Continued use of our Services after updates implies acceptance of changes.

12. Contact for Disclosure Queries

For questions or clarifications regarding these Disclaimers, please reach out to:

CXGuru Consulting India Pvt Ltd Email: [email protected] — Phone: +91 77039 38028 — Website: www.thecxguru.com

These Disclaimers do not override any statutory consumer rights available under Indian or international law. Clients are advised to review this statement alongside our Agreement & Terms, Refund Policy, and Privacy Policy.