FAQs
Frequently asked questions
Common questions about our training courses. For anything not covered here, contact us or book a free demo class.
What courses does TheCXGuru offer?
TheCXGuru offers specialised training in Contact Centre as a Service (CCaaS) technologies, including Genesys Cloud CX, Amazon Connect, and Five9. We have courses for new entrants, experienced professionals, and even college final-year students to build a career in leading contact centre technologies.
Who are the trainers at TheCXGuru?
Our trainers are seasoned industry professionals with vast expertise in leading contact centre technologies, ensuring you gain the skills needed to excel in your career.
Do I need any prior experience to enrol in a course?
No. Our new-entrant (fresher) tracks assume no prior contact centre experience. Advanced tracks do have prerequisites, which are listed on each programme.
How long do the courses last?
It depends on the track. A session pack is five instructor-led sessions; a full platform track runs longer and covers the platform end to end. We confirm the exact schedule when you enrol.
How much do the courses cost?
Pricing depends on the platform and the track. Book a free demo class and we will give you a quote for the option that fits, or see the pricing page for an overview.
Are there any prerequisites for the advanced courses?
Advanced tracks assume working familiarity with the platform fundamentals. The specific prerequisites are listed on each programme; the professional track is the usual route in.
Do I get a certificate after completing the course?
Yes. A certificate of completion is issued when you finish your course.
What are the qualifications or criteria to be eligible for placement assistance?
Placement assistance is offered to learners who complete a full programme, pass the assessment, and meet the eligibility criteria. It is a supportive service that improves employability; it does not guarantee employment.
Do you offer placement support for experienced professionals or only new entrants?
Placement support is available for new entrants and, in some cases, experienced professionals, subject to hiring-partner demand and your background.
Can I apply for job roles outside those offered by our placement team?
Yes. Placement support is an introduction service, not an exclusive arrangement — you are free to pursue any opportunity on your own.
Why choose TheCXGuru's online courses over other IT training providers?
Instructor-led sessions taught by working practitioners, hands-on labs on the real platform, and structured tracks for every level — with placement support for learners who qualify.
How do I apply for a course?
Book a free demo class through the contact page, choose a platform and track with our team, and confirm your schedule.
What training programmes are available at TheCXGuru?
Instructor-led and online training on Genesys Cloud CX, Amazon Connect, Five9 and applied AI (the AIXperience programme), plus corporate training for teams.
Still have a question?
Contact us or book a free demo class and we will answer it directly.