What a CCaaS migration actually takes
Moving off a legacy platform is rarely the hard part. Here is the timeline, the phases, and where migrations actually go wrong.
Contact centre technology partner
CCaaS training, implementation & delivery resources
TheCXGuru helps organisations adopt, run and get value from cloud contact centre platforms. We provide training and certification, platform implementation and migration, and experienced delivery resources across Genesys Cloud CX, Amazon Connect, Five9 and Talkdesk.
RouteBuildDeliver
- 4 CCaaS platforms
- Practitioner-led engagements
- Global delivery from India
- Individuals & enterprises
What we do
Three ways we build CCaaS capability
Engage us for one, or for a programme that combines all three.
01
Training & certification
Instructor-led and online programmes for individuals and teams on Genesys Cloud CX, Amazon Connect, Five9 and applied AI. Assessment, certification and placement support.
Learn more02
Implementation & migration
New CCaaS deployments and migrations from legacy platforms — design, build, testing, cutover and hypercare.
Learn more03
Resource augmentation
Experienced CCaaS architects, developers, administrators and analysts, delivered remotely from India for clients worldwide, contributing from day one.
Learn morePlatforms
Deep specialisation, not broad coverage
We work across four CCaaS platforms end to end — and migrate contact centres onto them from ageing on-premise and first-generation cloud systems.
How implementation worksFrom
- Avaya
- Cisco
- Genesys Engage
- In-house / hybrid
To
- Genesys Cloud CX
- Amazon Connect
- Five9
- Talkdesk
TalkdeskHow we work
One method, whichever way you engage us
01
Understand
We map where you are — platform estate, routing logic, integrations, the skills your team has and the ones it needs.
02
Plan
A design and a route: curriculum and cohorts, or target architecture and a migration plan with clear acceptance criteria.
03
Deliver
Live, hands-on work on the real platform — training sessions, build and test, or embedded delivery resources.
04
Stay
Through assessment and placement for learners; through cutover and hypercare for implementations.
Who we are
A consultancy that also trains — practitioners first
The people who implement CCaaS platforms and deliver client programmes are the same people who teach them. It keeps the training current and the delivery grounded.
- Expertise
- Accountability
- Innovation
- Commitment
- Passion
Insights
View all posts »
Where generative AI actually helps in the contact centre
Past the hype: the GenAI use cases that are working in CCaaS today, and the skills needed to build them.
What makes contact centre training actually stick
Recorded videos are cheap and forgettable. Here is what we have found makes CCaaS training translate into people who can do the job.
Choosing a CCaaS platform: Genesys Cloud CX, Amazon Connect or Five9
A practical comparison of the three platforms we train on — where each one fits, and what it means for the skills your team needs.
FAQs
Frequently asked questions
What does TheCXGuru do?
We are a contact centre technology partner. We train individuals and teams on CCaaS platforms, implement and migrate those platforms, and provide experienced delivery resources — across Genesys Cloud CX, Amazon Connect, Five9 and Talkdesk.
Do you only work with organisations, or individuals too?
Both. Individuals join our training and certification programmes; organisations engage us for corporate training, implementation and migration, or resource augmentation.
Where are you based, and who do you serve?
We are based in Bengaluru, India, and deliver for clients across the globe — remotely, and on-site where an engagement requires it.
Are your delivery resources experienced?
Yes. The people we place into client programmes are senior CCaaS practitioners with several years of delivery experience. We do not place entry-level resources.
How much does training cost?
It depends on the platform and track. See the pricing page, or book a free demo class for a recommendation.
Start a conversation
Tell us whether you need training, an implementation partner, or delivery capacity — we will point you to the right engagement.