Corporate training
Certify your contact centre team on the platform you run
A tailored programme that raises your existing workforce to a consistent, evidenced standard on your CCaaS platform — delivered in cohorts, so coverage is never at risk.
Training areas
Genesys Cloud CX
Architect, routing, data actions, reporting and administration.
Amazon Connect
Contact flows, Lambda and Lex, Contact Lens and instance administration.
Five9
IVR, dialer, supervisor tooling and reporting.
AI & GenAI for CX
Bots, agentic modules and LLM integration on your platform.
Administration & operations
Security, user management and day-to-day platform operations.
Custom curriculum
Built around your platform version, integrations, use cases and team roles.
Our approach
Training built around your operation
Assess
We map current skills against the platform capabilities you actually use.
Design
A curriculum and cohort schedule that fits shift patterns and coverage requirements.
Deliver
Live, instructor-led sessions with hands-on labs, run in groups rather than all at once.
Certify
A practical assessment and certificates, so you can evidence workforce capability.
Getting started
Discovery call
Your platform, team size, roles and objectives.
Proposal
A curriculum, cohort schedule and pricing.
Pilot cohort
Run the first group and refine the material.
Roll out
Scale across the wider team, cohort by cohort.
Upskill your team
Tell us about your platform and team, and we will put together a corporate training plan.