· TheCXGuru · Guides
What a CCaaS migration actually takes
Moving off a legacy platform is rarely the hard part. Here is the timeline, the phases, and where migrations actually go wrong.
Insights
Guides, platform notes and career advice for people building a life in customer experience and contact centre technology.
- · TheCXGuru · AI
Where generative AI actually helps in the contact centre
Past the hype: the GenAI use cases that are working in CCaaS today, and the skills needed to build them.
- · TheCXGuru · Training
What makes contact centre training actually stick
Recorded videos are cheap and forgettable. Here is what we have found makes CCaaS training translate into people who can do the job.
- · TheCXGuru · Guides
Choosing a CCaaS platform: Genesys Cloud CX, Amazon Connect or Five9
A practical comparison of the three platforms we train on — where each one fits, and what it means for the skills your team needs.
